Full Terms & Conditions

Terms & Conditions


You will automatically receive an Journey Acknowledgement' email or text for the journey(s) you have paid for.

You are responsible for checking that the details received to us are correct.

You will manually receive a 'Journey Details' email when the journey has been assigned to a driver.

This will contain the pick up instructions and the driver's telephone number. 

Bridgend Taxis Ltd will not refund you if you have forgotten to take this with you.

Bridgend Taxis Ltd does not accept any responsibility in any way for missed flights for whatever reason 

i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport.

Bridgend Taxis Ltd will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure,

However Bridgend Taxis Ltd accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

Please ensure you give us your arrival times and day in to the UK and not your departing information.

If your flight has any serious delays please inform us or the driver as soon as possible.

Bridgend Taxis Ltd use their own transport wherever possible but do use third party companies where appropriate.

Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices:

18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59  1st January, other days may also be affected.


Pricing Policy

Prices are calculated manually with the distance, time of travel and amount of passengers traveling taken into consideration.

We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.


Waiting Time

We do not charge for the 1st hour's waiting time after the plane has landed.

Waiting time charges start once the 1st hour has elapsed from when the aircraft has landed and will be charged,

regardless of reason, at £20/hr pro Rata' Waiting time for all other journeys will be added at £20/hr pro rata from the scheduled pick up time.



Bridge Tolls are not always included in the instant online quotes.

The driver may ask you for the money or we can take this from your card if you prefer.


Blue Badge Holders

If you are a blue badge holder please could you bring your blue badge with you

as it can be used as a free pass on the severn bridge toll road.

And so we can use disabled parking. (only for disabled customers).


Amendment Policy

Any amendment must be made via an email or by telephone to us to which you will receive an email or text confirming the amendment. 

Amendments must not be made with your driver.


Re-Booking Policy

All bookings must be made through the office via the website, telephone, text or e-mail.

 In this way confirmations are sent out and the journey is insured It is against the law for private hire drivers to accept journeys directly 

Bookings must be made through Bridgend Taxis Ltd.


Cancellation Policy

Bridgend Taxis Ltd will accept any cancellation made as long as there is at least 24 hours notice 

however there will be a £7 or 10% (whichever is higher) administration / transaction charge..

Also We will give a full refund if paid by cash.as long as there is at least 24 hours notice.

The cancellation must be made via an email to which you will receive confirmation by us.

If you do not receive an email from Bridgend Taxis Ltd confirming the cancellation we have not received it. 

In this case please call our out of hours number which is 07879882066 



Refunds will not be issued in the following circumstances: No refund is made if the passenger does not show up for pre-paid journeys.

No refund is made for cancellation of a booking on the day of travel or afterwards.

All other circumstances where a refund may be possible should be addressed directly with 

Bridgend Taxis Ltd customer services.

Please note that some calls made recorded for training purposes.

Intellectual Property
All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Bridgend Taxis Ltd, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

Subject to sub-clause 1.1 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Bridgend Taxis Ltd.

1.1 Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.bridgendtaxis.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Bridgend Taxis Ltd. To find out more please contact us by email.



Five Star Promise
Your satisfaction is our No.1 priority.

We trust it is most unlikely, but if we fail to meet your expectation in any way at all, 

we ask you to contact us directly and let us earn your five-star approval.

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